Knowledge Center

Technical Support

When you buy GREMLIN tank monitors, you get more than a terrific monitor, you get a partner who is committed to helping you succeed.  We offer unlimited technical support on our help line that is unmatched in this industry.  We will help you get started quickly and easily, walk you through any issues you have after you launch, and bring you upgrades before you ask.

Marketing Support

We provide a wide range of innovative marketing support to help you get the most from your GREMLIN tank monitors.   At no charge, our team will review the most successful strategies for getting customer buy-in, using monitors to attract new business, differentiating your brand from your competition, and more.  We provide customizable templates for email, print and video promotion, scripts for your sales and customer service teams…you name it. We’re in the business of growing your business.

And, to make it easier for you, we’ve created a Dealer Resource Center where you are able to log in and see all of the materials available and download whichever ones you wish.

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Testimonials

“We’ve been using tank monitors for just about 15 years. The Angus team is very good about assistance, support and training. Installations have been pretty easy, because the GREMLIN has a very good [Dealer] app for our installers that takes them step by step pretty simply.” Read why Gary has trusted monitors for 15 years

Gary Sippin, Sippin Energy Products

“The GREMLINs are an absolute game changer. I’m seeing that already in terms of increasing gallons per delivery. Customers love the smartphone app that shows them the fuel in their tank, and they have greater confidence in us. Our CSR’s, technicians and drivers have all come board with it. It is amazing what it feels like to take the guesswork out of deliveries.”

Martin Romanelli, Burt’s Reliable

“This winter the weather has not affected our bottom line, thanks to Angus Energy. We now have a well-planned budget in place, have access to real-time data through BRITE, our price programs increased customer retention and now with GREMLIN tank monitors in the field, we know precisely who to deliver to and when. The combination of these Angus Solutions has generated results that have frankly taken me by surprise…”

Eli Van Etten, Van Etten

Market Research

Propane Delivery Efficiency Study

  • Study group: 25 Companies in 11 states, size range from 3000-4000 accounts, automatic deliveries, 250 – 500 gallon propane tanks and 300,000 deliveries between 1/1/14 and 8/24/16 (Cold and Warm Winter)
  • Average tank size 41%
  • Average deliveries for 500 gallon tank – 211, 250 gallon tank – 102
  • We looked at deliveries that exceeded 65% of deliveries size or lower than 35% of tank size.
  • 64% of deliveries were problematic
  • ¾ were too small – we are so afraid of having run outs that we overcompensate into radical inefficiency
  • In a study of almost 1,000 customers in 6 states, one of the questions asked was: Do I feel confident my company won’t let me run out of fuel?

I feel confident my company will never run out of fuel

2017 study conducted by Angus Energy for research of Oil and Propane Dealers in 11 states

Heating Oil Delivery Efficiency Study

  • Study group: 17 Companies in 9 states, size range from 3000-20000 accounts, automatic deliveries, 275 gallon propane tanks and 530,393 deliveries between 1/1/14 and 8/24/16 (Cold and Warm Winter)
  • We aim for 180 gallons in a 275 tank. That is approximately 50 gallons below maximum level
  • Average tank size 148
  • Average gallons delivered 148, some average as low as 133 and only ONE exceeded 166 gallons
  • The average deviation of these deliveries is 47 gallons, meaning that they were just as likely to deliver 101 gallons as 195 gallons!
  • We looked at deliveries that exceeded 210 gallons or were smaller than 130 gallons – 41% of these deliveries were problematic
  • ⅔ of these delivered were too small.
  • The chart to the right: the deliveries in green to the left are too small. The deliveries in green on the right are your more important customers.

2017 study conducted by Angus Energy for research of Oil and Propane Dealers in 11 states

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